One reader's working-through of a bodily injury claim, from the first adjuster call to the signed release, with the arithmetic that nobody volunteers. No advice for any particular case, and no substitute for a lawyer reading your file.
A settlement number looks like a judgment about your suffering. It is closer to an arithmetic problem with four inputs, three of which are documented on paper and one of which is a hard ceiling nobody can argue past. Understanding which is which changes how you spend the months after a crash, because effort poured into the wrong input returns nothing. The adjuster who calls in week one already knows the ceiling. You usually do not, and the gap between what you know and what they know is where most of the money moves.
The four inputs, and which ones you control
Medical specials come first: the billed charges for the emergency room, imaging, orthopedic follow-up, physical therapy, injections, anything with a CPT code attached. Wage loss comes second, proven by pay stubs, a written employer statement, and a treating physician's note taking you off work or restricting you. Third is the liability percentage, meaning the share of fault assigned to each driver, which in most states reduces your recovery by your own share and in a few states bars it entirely past a threshold. Fourth is general damages, the pain and disruption, which is the only figure with no receipt behind it and therefore the only one genuinely negotiated.
You control the first two by treating consistently and documenting honestly. A six-week gap in physical therapy reads, to an adjuster, as six weeks of feeling fine, whatever your reason for missing it. Fault you influence at the margins, with photographs, a police report correction, an independent witness reached before memories blur. General damages you influence mostly through the quality of the first three, which is the part people find counterintuitive.
Why the software opens low
Large carriers evaluate bodily injury claims with structured software that converts a file into a range. The inputs are coded: injury type, diagnostic findings, duration of treatment, provider specialty, whether an attorney is involved, venue, sometimes the claimant's age and occupation. The output is a suggested range, and the adjuster has authority to settle inside it without calling anyone. The opening offer sits at the bottom of that range, not because the adjuster thinks that is fair but because a meaningful share of claimants accept the first number, and a system that opens low and closes higher costs the carrier less over a hundred thousand files than one that opens at the midpoint.
The coding matters more than the rhetoric. Chiropractic care generally codes softer than orthopedic care. An MRI showing a disc herniation with nerve root contact codes harder than a normal MRI and much harder than no MRI at all. A prescription filled and refilled codes harder than a recommendation to take ibuprofen. None of this is secret, and none of it is about who was hurt worse. It is about what the file demonstrates in a form the software can read, which is why the same injury generates very different ranges depending on how it was documented.
The policy limit is the real ceiling
Here is the part that overrides everything above it. The at-fault driver carries a liability policy with a per-person bodily injury limit, and that limit, plus whatever umbrella coverage sits above it, plus your own underinsured motorist coverage, is the practical maximum available regardless of how severe your injuries are. State minimums in many places sit at figures that a single ambulance ride and two nights in a hospital will exhaust. A verdict larger than the policy is collectible only against the individual driver, who typically has a house with a mortgage, a car with a loan, and nothing else worth pursuing.
So the first substantive question in any serious case is not what the claim is worth but what coverage exists. That means a limits disclosure request to the carrier, a check for additional policies, a look at whether the driver was working at the time, which can open a commercial policy many times larger, and an early read of your own declarations page for underinsured coverage you may have been paying for without noticing. Working through those layers is routine for personal injury lawyers, and it is the step most often skipped by people handling a claim alone.
What the decision actually costs
Every choice here has a price you can estimate. Accepting an early offer costs you the difference between the bottom of the range and wherever negotiation would have landed, minus the months of waiting. Hiring counsel costs a contingency percentage plus case expenses, and pays only if the increase in gross recovery exceeds that share, which it usually does on files with real specials and contested fault, and often does not on a small clear-liability claim with two thousand dollars of bills. Filing suit costs a filing fee, deposition transcripts, expert fees that run into thousands, and a year or two of calendar. On a claim already at the policy limit, none of that litigation spending buys another dollar.
Wage loss deserves its own arithmetic, because it is the input people most often undercount. The Bureau of Labor Statistics tracks earnings and hours across occupations, and the figure that matters in your file is not your salary but your documented, interrupted earning capacity: overtime you would have worked, commissions missed, self-employment income that shows on a Schedule C rather than a W-2. Proving that takes tax returns and a clear paper trail, and the effort pays at a known rate, since verified wage loss enters the calculation as a hard number rather than a negotiated one.
The useful posture is to treat the range as something built rather than discovered, and to spend your energy where the file is thin: coverage first, documentation second, fault third, and the conversation about pain last. A claim valued honestly and proved carefully tends to settle near the top of whatever the coverage allows, which is the only ceiling that was ever really in play.
